Privacy Policy

Effective February 21, 2026

GoNano Indiana LLC ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at http://www.gonanoindiana.com and when you use our services.

If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

For questions, contact us at:
Email: [email protected]
Phone: 260-960-5033

Mailing Address:
GoNano Indiana LLC
1821 Cresent Ave
Fort Wayne, IN 46805
United States

1. What Information We Collect

We may collect the following categories of personal information:

Information You Provide Directly

Full name

Phone number

Email address

Mailing or service address

Billing information (processed securely through our third-party payment processor)

Any information you provide through contact forms, service requests, or communications with us

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address

Browser type

Device information

Pages visited

Date and time of access

Referring URLs

Interaction data

This information helps us operate, analyze, and improve our website and services.

2. How We Use Your Information

We use personal information to:

Provide and deliver our services

Process transactions

Respond to inquiries and customer service requests

Send service-related communications

Send marketing communications (where permitted by law and based on your preferences)

Improve our website and services

Maintain security and prevent fraud

Comply with legal obligations

We only process personal information when we have a lawful basis to do so.

3. SMS Communications (A2P 10DLC Compliance Section)

If you provide your mobile phone number and opt in to receive text messages, you consent to receive SMS messages from GoNano Indiana LLC, which may include:

Appointment reminders

Service updates

Account notifications

Promotional or marketing messages

Message Frequency

Message frequency varies depending on your interaction with us.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier plan.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP
UNSUBSCRIBE
CANCEL
END

After you send STOP, you will receive a confirmation message and will no longer receive SMS messages from us unless you opt back in.

Help Instructions

For assistance, reply HELP or contact us at:
[email protected]
260-960-5033

Consent Not Required for Purchase

Your consent to receive SMS messages is not a condition of purchasing any goods or services.

How We Obtain Consent

We collect SMS consent through website forms, service agreements, written or electronic opt-in methods where customers affirmatively agree to receive text messages. SMS consent checkboxes are not pre-checked and require active user agreement.

Mobile Information Sharing Statement

We do not sell, rent, or share mobile phone numbers or SMS consent data with third parties or affiliates for their marketing or promotional purposes.

SMS opt-in data and consent will not be shared with any third parties except for messaging service providers necessary to deliver our text messages.

4. Sharing of Information

We may share personal information only in the following situations:

With service providers who assist in operating our business (such as payment processors, CRM systems, hosting providers, and messaging platforms)

To comply with legal obligations

To protect our rights, users, and prevent fraud

In connection with a business transfer (such as a merger or acquisition)

All service providers are contractually required to safeguard your information.

We do not sell personal information.

5. Cookies & Tracking Technologies

We may use cookies, pixels, and similar tracking technologies to:

Improve website functionality

Analyze website traffic

Measure marketing performance

Enhance user experience

Cookies may collect technical and browsing data. You may disable cookies through your browser settings; however, some website features may not function properly without cookies.

6. Data Retention

We retain personal information only as long as necessary to:

Provide services

Comply with legal obligations

Resolve disputes

Enforce agreements

When personal information is no longer required, we securely delete, anonymize, or archive it in accordance with applicable laws.

7. Data Security and Handling

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

9. Your Privacy Rights (United States Residents)

Depending on your state of residence, you may have the right to:

Request access to personal information we hold about you

Request correction of inaccurate information

Request deletion of your personal information

Opt out of targeted advertising (if applicable)

Appeal a denial of a privacy request

To exercise your rights, contact us at:
[email protected]
260-960-5033

We will verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

10. Do Not Track Signals

Our website does not currently respond to browser Do Not Track signals due to the lack of a uniform industry standard.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will include a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

GoNano Indiana LLC
1821 Cresent Ave
Fort Wayne, IN 46805
United States

Email: [email protected]
Phone: 260-960-5033